Refund policy

Changed your mind? As a consumer you have 14 days to return your Swivvy Office, without giving a reason. This right applies to consumers only, not to business purchases.

How long you have

You can withdraw within 14 days of the day you, or someone you named, received the stool. If one order is delivered in several parts, the 14 days start when you receive the last part. You can also cancel before your order has shipped; we then refund the full amount, including shipping.

How to return

• Let us know within those 14 days by emailing info@swivvyseat.com, calling +31 6 18323664, or sending the model form below. Please include your order number.
• Send the stool back to us within 14 days of telling us, preferably in its original packaging. We’ll send you the return address and instructions.
• You pay the cost of sending the stool back.

Trying it out

You may sit on and try your Swivvy Office the way you would in a shop. If it has been used beyond that, or returned damaged or incomplete, we may deduct the loss in value from your refund.

Your refund

We refund everything you paid, including the standard shipping cost of your order, within 14 days of receiving your withdrawal. We use the same payment method you used, unless we agree otherwise. We may wait to refund until we have received the stool back or you have shown that you sent it.

Model withdrawal form

Only fill in and send this form if you want to withdraw from your purchase. Emailing us the same information works just as well.

To: Shifting Shapes B.V. (Swivvy), Valkenboslaan 80, 2563 CN Den Haag, the Netherlands, info@swivvyseat.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

• Ordered on / received on:
• Order number:
• Name:
• Address:
• Signature (only if this form is sent on paper):
• Date:

Something wrong with it?

A defect isn’t a return: that’s covered by your legal rights and our two-year warranty, and you don’t pay for it. See the Warranty page.